Customizing email receipts

Where to edit

Open Donor Merchant → Settings → Email. You can edit the receipt subject and receipt body, and toggle admin notifications.

Placeholders

Use these anywhere in the subject or body; they're replaced per-donation:

Sender details

Receipts send from Organization Name <your settings email> — both set under Settings → General. Use an address on your own domain for the best deliverability.

A receipt template that works

Dear {first_name},

Thank you for your generous {frequency} donation of {amount}
to {organization}.

Date: {date}
Transaction ID: {transaction_id}

Your support funds [one concrete thing]. We couldn't do it
without you.

With gratitude,
[Real person's name]
{organization}

Recurring gifts

Donors receive a receipt for the first payment and for every renewal (renewals require the webhook). Receipts are sent exactly once per payment — no duplicates.

For developers

Filter the final email before it sends:

add_filter( 'donor_merchant_receipt_email', function( $email, $donation, $donor ) {
    $email['subject'] = 'Custom subject';
    return $email;
}, 10, 3 );